FAQ
Frequently Asked Questions
Everything you need to know about shopping with SideKick Society. Can't find your answer? Contact us — we're happy to help. 🐾
🚚 Orders & Shipping
How long does delivery take?
Delivery typically takes 8-11 business days within South Africa, depending on your location. Remote areas may take slightly longer.
Do you offer free shipping?
We periodically offer free shipping promotions. Keep an eye on our store and sign up to our newsletter to be the first to know!
Can I track my order?
Yes! Once your order has been dispatched, you'll receive a tracking number via email so you can follow your order every step of the way.
Do you ship outside of South Africa?
Currently we primarily serve South Africa. Please contact us if you're based elsewhere and we'll do our best to assist.
↩️ Returns & Refunds
What is your return policy?
We accept returns within 14 days of delivery, provided items are unused and in their original packaging. Please review our full Refund Policy for details.
How do I return or exchange an item?
Simply reach out to us via our Contact page with your order number and reason for return, and we'll guide you through the process.
How long does a refund take to process?
Once we've received and inspected your return, refunds are typically processed within 5–10 business days back to your original payment method.
🐾 Products
What sizes are available for pet apparel?
Our apparel comes in a range of sizes to suit different breeds. Each product listing includes a size guide — we recommend measuring your pet before ordering.
Are your products safe for all breeds?
Yes! Our products are designed with pet safety in mind. However, always supervise your pet when trying a new product for the first time.
What materials are used in your products?
We use premium, pet-safe materials across our range. Specific material details are listed on each individual product page.
💳 Payment
What payment methods do you accept?
We accept all major credit and debit cards, as well as other payment methods available at checkout including Yoco.
Is it safe to pay on your store?
Absolutely. Our store uses SSL encryption and secure payment processing to keep your personal and payment information safe at all times.
📦 Account & Orders
Can I change or cancel my order after placing it?
We process orders quickly, so please contact us as soon as possible if you need to make changes. We'll do our best to accommodate your request before dispatch.
How do I create an account?
Click the account icon at the top of our store and follow the prompts to register. Having an account makes it easy to track orders and manage your details.
💬 General
How do I contact customer support?
You can reach us via our Contact page. We aim to respond to all enquiries within 1–2 business days.
Do you offer gift wrapping?
We don't currently offer gift wrapping, but we're always looking to improve our offering — watch this space!
Do you have a loyalty or rewards programme?
Not yet, but we're working on exciting ways to reward our loyal SideKick Society community. Stay tuned!